At themebest.com customer satisfaction is our # 1 priority! We want you to be happy with your purchase.
Our policy lasts 60 days. If 60 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of merchandise are exempt from being returned. Perishable merchandise such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that contain intimate or hygienic goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchases back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable).
Book with clear usage labels
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any merchandise that is not in its original condition is damaged or lost for reasons not due to our fault
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once you have received and examined your return, we will email you to notify you that we have received the returned item. We will also notify you to agree or deny a refund.
If you are approved, the refund will be processed, and within a certain period of days, a credit will be applied to your credit card or original method of payment.
Late or missing refunds (if applicable)
If you haven’t received your money back, first check your bank account again.
Then contact your credit card company, as it may take some time before the refund is officially published.
Next, contact your bank. There is often some time to process before a recovery is posted.
If you’ve done all of this and still haven’t received your refund yet, please contact us at email@example.com
Sale items (if any)
Only regular priced items can be refunded, unfortunately, sale items are not refundable.
Exchanges (if applicable)
We only exchange items if they are defective or damaged. If you need to exchange it for the same item, email us at supportthemesbest.com and mail your item to:
Kemp House, 160 City Road.
London, EC1V 2NX
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item was not marked as a gift when purchased, or the gift giver shipped the order to himself to give to you later, we will send the refund to the gift giver who will recognize your return.
To return your product, please follow the return link >>
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are not refundable. If you get your money back, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $ 75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive the returned item.